Refund Policy

Refund Policy

Last Updated: July 19, 2026

Thank you for choosing Yiwu Canhe Import & Export Co., Ltd.

We want every customer to be completely satisfied with their purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Period

We offer a 30-day return policy.

Customers may request a return within 30 days after receiving the product.

To be eligible for a return, the item must meet the following conditions:

  • The item must remain in the same condition as when it was received;
  • The item must be unused and unworn;
  • The original packaging must be complete;
  • Original tags must be attached (if applicable);
  • Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To request a return, please contact our customer support team:

Email:
service@canhetrade.com

Please do not send any items back before receiving return approval and instructions from us.

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

We will cover the return shipping costs in the following situations:

  • The product has a quality issue;
  • The product was damaged during shipping;
  • You received the wrong item;
  • The issue was caused by our mistake.

For returns caused by personal reasons, including:

  • Change of mind;
  • Incorrect size selection;
  • No longer wanting the product;

the customer will be responsible for the return shipping costs.

4. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

  • Damaged;
  • Defective;
  • Incorrect;

please contact us as soon as possible.

We will review the issue and provide an appropriate solution, including:

  • Replacement of the product;
  • Reshipment of the correct item;
  • Another suitable resolution.

5. Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods;
  • Customized products;
  • Personalized products;
  • Personal care products;
  • Hazardous materials;
  • Flammable liquids or gases.

In addition:

Gift cards are not eligible for refunds.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

6. Exchanges

If you need to exchange an item:

  1. Please contact us first to request a return;
  2. After the return has been approved, place a new order for the replacement item.

If the exchange is not caused by:

  • A product quality issue;
  • Product damage;
  • An error on our part;

the customer will be responsible for the return shipping costs.

7. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union:

Customers have the right to cancel or return their order within 14 days after receiving the product, without providing a reason.

The returned item must:

  • Be unused;
  • Remain in its original condition;
  • Include original packaging;
  • Include proof of purchase.

If the return is not caused by a product defect, damage, or an error on our part, the customer will be responsible for the return shipping costs.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method;
  • Refund processing usually takes up to 10 business days.

Please note that banks, credit card companies, or payment providers may require additional time to process and complete the refund.

If you have not received your refund more than 15 business days after approval, please contact us:

Email:
service@canhetrade.com

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Yiwu Canhe Import & Export Co., Ltd.

Email:
service@canhetrade.com